Free Brooklyn by Colm Tóibín Page A

seen. She wrote to her mother and Rose about Miss Bartocci's flaring red costume and white plain blouse, her red high-heeled shoes, her hair, which was shiny black and perfect. Her lipstick was bright red and her eyes were the blackest Eilis had ever seen.
    "Brooklyn changes every day," Miss Bartocci said as Father Flood nodded. "New people arrive and they could be Jewish or Irish or Polish or even coloured. Our old customers are moving out to Long Island and we can't follow them, so we need new customers every week. We treat everyone the same. We welcome every single person who comes into this store. They all have money to spend. We keep our prices low and our manners high. If people like it here, they'll come back. You treat the customer like a new friend. Is that a deal?"
    Eilis nodded.
    "You give them a big Irish smile."
    As Miss Bartocci went to fetch the supervisor, Father Flood told Eilis to take a look at the people working in the office. "A lot of them started like you, on the shop floor. And they did night classes and studied and now they're in the office. Some of them are actual accountants, fully qualified."
    "I'd like to study bookkeeping," Eilis said. "I've already done a basic course."
    "It'll be different here, different systems," Father Flood said. "But I'll find out if there are any courses nearby with places open. Even if they don't have places open, we'll see if we can get one open. But it'd be best not to mention this to Miss Bartocci and concentrate for the moment, as far as she is concerned, on the job you have."
    Eilis nodded. Soon Miss Bartocci came back with Miss Fortini, who said "yes" after everything Miss Bartocci said, barely opening her mouth as she spoke. Every so often her eyes darted around the office and then, as though she had been doing something wrong, fixed quickly again on Miss Bartocci's face.
    "Miss Fortini is going to teach you how to use the cash system, which is easy once you know it. And if you have any problems, go to her first, even the smallest thing. The only way for the customers to be happy is for the staff to be happy. You work nine to six, Monday through Saturday, with forty-five minutes for lunch and one half-day a week. And we encourage all our staff to do night classes-"
    "We were speaking about that just now," Father Flood interrupted.
    "So if you wanted to do night classes, we would pay part of the tuition. Not all of it, mind. And if you want to purchase anything in the store, you tell Miss Fortini and with most things there will be a reduction in the price."
    Miss Fortini asked Eilis if she was ready to start. Father Flood took his leave as Miss Bartocci went to her desk and briskly began to open the post. When Miss Fortini led her to the shop floor and showed her the cash system, Eilis did not want to say that they had exactly the same system in Bolger's in Rafter Street at home, where the cash and a docket were put into a metal holder that was sent through the shop by a system of tubes until it arrived at the cash office, where the docket was marked paid, put back in the container with the change and returned. Eilis allowed Miss Fortini to explain it to her carefully, as though she had never seen anything like it before.
    Miss Fortini then alerted the cash office that she would be sending a number of dummy dockets, each with five dollars enclosed. She showed Eilis how to fill out the dockets, writing her own name and the date at the top, then below the item purchased with the quantity on the left-hand side and the price on the right-hand side. She should also, Miss Fortini said, note the amount of money she was sending on the back of the docket, just so there would be no misunderstanding. Most customers would have to wait for their change, Miss Fortini said. Hardly anyone ever came up with the right amount, and most items, in any case, cost some number of dollars and then ninety-nine cents, or an uneven number of cents. If a customer were purchasing more than one