want, go back to stage 1 and ask again.
If you don't get the answer you're looking for, continue to phase three.
A T T A C K S E Q U E N C E 7
Is There a Reason?
Stage 1. Introduce a fact. In this sequence the person must answer your question with information, not a simple denial. For example, if you want to know if your secretary went out last night when she said she was sick, your question might be "I drove by your house on the way home. Is there a reason your car wasn't in the driveway?" If you simply ask,
"Did you go out last night?" she can deny that she did. But by introducing a plausible fact, you force her to answer. If she was out, she will try to explain the missing car. When she does, you will have verified what you suspect to be true—
that she was not at home sick. Do you see how this works? If she lied about having to stay home because she was sick, then she has to explain where the car was. She might say that a friend borrowed it or that she ran out to get cold med-icine, etc. Had she been home sick, she would simply tell you that you were wrong—the car was in the driveway.
Stage 2. One more shot. You want to give her one more shot at coming clean or at coming up with a reasonable explanation to explain your "fact." Say, "Oh, that's odd, I called your house and I got your machine." To which she might reply, "Oh, I turned my machine on to get some rest."
Remember, if she is guilty she will look for any way to make her story fit your facts. If she does this, she's probably lying.
Now it's possible that a friend did borrow the car and that she did turn her machine off. However, at some point these
"explanations" are going to start sounding manufactured.
Additionally, because she is forced to tell new lies to protect previous ones, you now have several statements you can look at for signs of deceit.
If you don't get the answer you're looking for, continue to the next stage.
Stage 3. Stare. Staring is an underused yet formidable weapon. It produces different results depending upon particular situations. Staring makes someone who is on the defensive feel closed in; your glare is infringing on her personal space, inducing a mental claustrophobia. To escape she needs only tell you the truth. Lock eyes with her and ask again.
If you don't get the answer you're looking for, continue to phase three.
AT T AC K S E Q U E N C E 8
Third-Party Confirmation
This sequence is one of the more powerful ones, provided you have the cooperation of a third party. You gain maximum credibility, because it removes just about any doubt that there is deception on your part.
Scenario
You suspect one of your employees is having someone else punch out on the time clock for him.
Stage 1. Accuse outright. After gaining the assistance of a friend or co-worker, you have this person make the accusation for you. Such as "Mel, 1 was talking to Cindy, and she told me she's getting pretty tired of your having someone else punch out for you so you can leave work early."
At this point Mel is concerned only with Cindy's disap-proval of his actions. Your friend is thoroughly believable because we rarely think to question this type of third-party setup.
If you don't get the answer you're looking for, continue to the next stage.
Stage 2. Are you kidding? If he still won't confess, switch the focus with "Are you kidding? It's common knowledge, but I think I know how you can smooth things over with her." See if he takes the bait. A person who's innocent would not be interested in smoothing things over with someone else for something that he hasn't done.
If you don't get the answer you're looking for, continue to the next stage.
Stage 3. Last call. "Okay. But are you sure?" At this point any hesitation is likely to be sign of guilt because he's quickly trying to weigh his options.
If you don't get the answer you're looking for, continue to phase three.
A T T A C K S E Q U E N C E 9
The Chain Reaction
In this sequence you create a