windowsill of this room, and dangle the rest outside, over the pond. Can you guess why?" "To trap birds," Klaus said. "You're obviously very well-read," said Ernest or Frank, although it was impossible to tell whether he was impressed or disgusted with this fact. "So you know that birds can cause all sorts of problems. For instance, I've heard about a swarm of eagles that recently stole a great crowd of children. What do you think of that?" Klaus gasped. He knew, of course, exactly what he thought of the great swarm of eagles who kidnapped a troop of Snow Scouts while the Baudelaires were living on Mount Fraught. He thought it was horrid, but the face on the volunteer or villain was so unfathomable that the middle Baudelaire could not tell if the manager thought so, too. "I think it's remarkable," Klaus said finally, carefully choosing a word which here means either wonderful or horrible. "That's a remarkable answer," replied either Frank or Ernest, and then Klaus heard the manager sigh thoughtfully. "Tell me," he said, "are you who I think you are?" Klaus blinked behind his glasses, and behind the sunglasses that lay on top of them. Deciding on a safe answer to a question is like deciding on a safe ingredient in a sandwich, because if you make the wrong decision you may find that something horrible is coming out of your mouth. As Klaus stood in the sauna, he wanted nothing more than to decide on a safe answer, such as "Yes, I'm Klaus Baudelaire," if he were talking to Frank, or "I'm sorry I don't know what you're talking about," if he were talking to Ernest. But he knew there was no way to tell if either of those answers was safe, so he opened his mouth and uttered the only other answer he could think of. "Of course I'm who you think I am," he said, feeling as if he were talking in code, although in a code he did not know. "I'm a concierge." "I see," said Frank or Ernest, as unfathomable as ever. "I'm grateful for your assistance, concierge. Not many people have the courage to help with a scheme like this." Without another word, the manager left, and Klaus was alone in the sauna. Carefully, he walked through the steam and felt his way to the window, which he managed to unlatch and open, swinging a shutter marked d out over the pond. As will happen when a very hot room is exposed to cold air, the steam raced through the window and evaporated. With the steam gone, Klaus could see the wooden walls and benches that comprised the sauna, and he only wished that everything were as clear in his own head as it was in Room 613. In silence, he attached one end of the birdpaper to the windowsill, his head spinning with his mysterious observations as a flaneur and his mysterious errand as a concierge, and in silence he dangled the rest outside, where it curved stiffly over the pond like a slide at a playground. In silence he gazed at this strange arrangement, and wondered which manager had requested such an odd task. But before he could leave the sauna, Klaus's silence was shattered by an enormous noise. The clock in the lobby of the Hotel Denouement is the stuff of legend, a phrase which here means "very famous for being very loud." It is located in the very center of the ceiling, at the very top of the dome, and when the clock announces the hour, its bells clang throughout the entire building, making an immense, deep noise that sounds like a certain word being uttered once for each hour. At this particular moment, it was three o'clock, and everyone in the hotel could hear the booming ring of the enormous bells of the clock, uttering the word three times in succession: Wrong! Wrong! Wrong! As he turned away from the sauna's open window and walked back down the hall toward the elevator doors, Klaus Baudelaire felt as if the clock were scolding him for his efforts at solving the mysteries of the Hotel Denouement. Wrong! He had tried his best to be a flaneur, but hadn't observed enough to know exactly what Sir and Charles were