context and the meaning. Put it in terms people can visualize. “Five hours of battery life” or “Enough battery life to watch your favorite TV shows nonstop on your iPod during your next flight from San Francisco to New York”? There are many ways to establish credibility—a quote from a client or the press may help, for example. But a long-winded account of your company’s history will just bore your audience.
• Emotions. People are emotional beings. It is not enough to take people through a laundry list of talking points and information on your slides; you must make them
feel
something. There are a million ways to help people feel something about your content. Images are one way to have audiences not only understand your point better but also have a more visceral and emotional connection to your idea. Explaining the devastation of the Katrina hurricane and floods in the United States, for example, could be done with bullet points, data, and talking points. But images of the aftermath and the pictures of the human suffering that occurred tell the story in ways words, text, and data alone never could. Just the words “Hurricane Katrina” conjure vivid images in your mind. Humans make emotional connections with people, not abstractions. When possible, put your ideas in human terms. “100 grams of fat” may seem concrete to you, but for others it is an abstraction. A picture of an enormous plate of greasy French fries, two cheeseburgers, and a large chocolate shake will hit people at a more visceral level. “So that’s what 100 grams of fat looks like!”
• Stories. We tell stories all day long. It’s how humans have always communicated. We tell stories with our words and even with our art and music. We express ourselves through the stories we share. We teach, we learn, and we grow through stories. In Japan, it is a custom for a senior worker (
sempai
) to mentor a younger worker (
kohai
) on various issues concerning company history and culture and how to do the job. The
sempai
does much of his informal teaching through storytelling although nobody calls it that. Once a younger worker hears the story of what happened to the poor guy who didn’t wear his hardhat on the factory floor, he never forgets the lesson (and he never forgets to wear his hardhat). Stories get our attention and are easier to remember than lists of rules. People love Hollywood, Bollywood, and indie films. People are attracted to “story.” Why is it, though, that when the majority of smart, talented, story-loving people have the chance to present, they usually resort to generating streams of vaguely connected information rather than stories or examples and illustrations? Great ideas and presentations have an element of story to them.
I’ve used these slides in live talks while reviewing the key ideas found in
Made to Stick
by Chip and Dan Heath.
(All images on this page and opposite page from iStockphoto.com.)
I believe this nation should commit itself to achieving the goal, before this decade is out, of landing a man on the Moon and returning him safely to the Earth.
—John F. Kennedy
May 25, 1961
Story and Storytelling
Before there was the written word, humans used stories to transfer culture from one generation to the next. Stories are who we are, and we are our stories. Stories may contain analogies or metaphors, powerful tools for bringing people in and helping them understand our thoughts clearly and concretely. The best presenters illustrate their points with stories, often personal ones. The easiest way to explain complicated ideas is through examples or by sharing a story that underscores the point. If you want your audience to remember your content, then find a way to make it more relevant and memorable by strengthening your core message with good, short, stories or examples.
Good stories have interesting, clear beginnings; provocative, engaging content in the middle; and a clear conclusion. I am not talking about
Rod Kierkegaard Jr J.R. Rain