Multipliers: How the Best Leaders Make Everyone Smarter

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Authors: Liz Wiseman, Greg McKeown
Tags: Business & Economics, Management
pursue.Tensions mounted in the team because the company had just committed to an important beta release in eighteen months. K.R. pulled Stefan into his office and explained the situation, but Stefan wouldn’t back down. Knowing how essential he was to the technical viability of the venture, he made it clear to K.R.: it was either him or the team. K.R. explained the options, but Stefan’s ego wouldn’t allow him to let go of the issue.
    K.R. contemplated the issue and the risks involved. Within the hour, he had made his decision. He chose the team. He walked Stefan to the door, then walked over to the rest of the team and explained his actions. “I have put us at significant risk, but I know we have it in us to overcome this. I trust that we will get through this, but there will be significant delays,” he explained. Initially the group was silent, stunned that K.R. was willing to let go of their top technologist. One team member broke the silence and said, “There will be no delays. We will do things we have never done before to get this done.” With renewed energy, the team worked weekends and extraordinary hours. They brought in consultants with the critical expertise they lacked. They kept up the pace for eighteen months while people grew to fill in the gap that was created by Stefan’s departure. They delivered the product successfully, missing their original deadline by only two days!
    This incident became the foundation for how the company would operate: the best talent in the industry, but not a single prima donna. Today, Bloom Energy is thriving and is often cited as the reason Kleiner Perkins continues to expand their green-tech portfolio.
    K.R. Sridhar accelerated the development of the intellectual assets of this company by getting rid of the prima donna who was impeding the intelligence of the whole organization.
    A CEO of a $3 billion consumer products firm was leading his management team through an important product pricing decision that had the potential to generate profits that would fund much-needed R&D expenditures. One member of the management team, Ron, was reluctant to let go of the current model and to support the direction of the team. After a series of management meetings to debate the issues,it came down to a moment-of-truth decision in an important executive staff meeting. Prior to the meeting, the CEO pulled Ron aside and asked frankly, “If the team wants to move forward with the pricing change, will you let go of your position against this and support a new model?” Ron agreed that he would support the new direction.
    However, during the staff meeting, Ron again dug in his heels, telling the group, “My team simply won’t support this new pricing model.” There was a silent exasperation in the room as the team could see that their ideas and energy were being blocked once again. The CEO stopped the meeting and asked Ron to step outside. He took him about forty yards down the hall to his office and he fired him. Right there on the spot.
    As he walked back to the conference room, the CEO wondered if he had acted too fast and if this move would throw off the team. He reentered the conference room and told them. Instead of concern, he could see relief on their faces. One executive team member said, “Look, if anything, I think you waited too long.”
    Is it possible that your smartest people may be impeding the smarts of your organization? And is it possible you are waiting too long to remove the blockers?
    Get Out of the Way
    Sometimes a Talent Magnet removes the prima donna who is blocking the intelligence of others. But sometimes the blocker is the leader him-or herself. C.K. Prahalad, management guru and one of my mentors, once shared with me an old saying in India: “Nothing grows under a banyan tree.” It provides shade and is comfortable, but it allows no sun in for growth. Many leaders are banyan trees; they protect their people, but nothing grows under them.
    One corporate VP

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