dealing with only one problem and believed the flames peeking out from the fog in the distance were just more wreckage. The survivors on board the Pan Am flight would not be rescued. The engines were still running at full power because the pilot had attempted to turn at the last second, and the crew couldn’t switch them off because the wires had been severed. The crash sheared away most of the top half of the 747. People lay in pieces from the impact. Flames spread through the carnage. A massive fire began to take over the plane. Smoke filled the fuselage. To live, people had to act quickly. They had to unbuckle, move through the chaos onto the intact wing, and then jump twenty feet onto wreckage. Escape was possible, but not all of the survivors would attempt it. Some bolted into action, unbuckled loved ones and strangers and pushed them out to safety. Others stayed put and were consumed. Soon after, the center fuel tank exploded, killing all but the seventy people who had made their way outside.
According to Amanda Ripley’s book, The Unthinkable , investigators later said the survivors of the initial impact had one minute before the fire took them. In that one minute, several dozen people who could have escaped failed to take action, failed to break free of paralysis.
Why did so many people flounder when seconds mattered?
Psychologist Daniel Johnson has rigorously studied this strange behavior. In his research he interviewed survivors of the Tenerife crash among many other disasters, including skyscraper fires and sinking ships, to better understand why some people flee when others do not.
In Johnson’s interview with Paul and Floy Heck, both passengers on the Pan Am flight, they recalled not only their traveling companions sitting motionless as they hustled to find a way out, but dozens of others who also made no effort to stand as the Hecks raced past them.
In the first moments of the incident, right after the top of the plane was sliced open, Paul Heck looked over to his wife, Floy. She was motionless, frozen in place and unable to process what was happening. He screamed for her to follow him. They unbuckled, clasped hands, and he led her out of the plane as the smoke began to billow. Floy later realized she possibly could have saved those sitting in a stupor just by yelling for them to join her, but she too was in a daze, with no thoughts of escape as she blindly followed her husband. Years later, Floy Heck was interviewed by the Orange County Register . She told the reporter she remembered looking back just before leaping out of a gash in the wall. She saw her friend still in the seat next to where they had been sitting with her hands folded in her lap, her eyes glassed over. Her friend did not survive the fire.
In any perilous event, like a sinking ship or a towering inferno, a shooting rampage or a tornado, there is a chance you will become so overwhelmed by the perilous overflow of ambiguous information that you will do nothing at all. You will float away and leave a senseless statue in your place. You may even lie down. If no one comes to your aid, you will die.
John Leach, a psychologist at the University of Lancaster, also studies freezing under stress. He says about 75 percent of people find it impossible to reason during a catastrophic event or impending doom. On the edges, the 15 or so percent on either side of the bell curve react either with unimpaired, heightened awareness or blubbering, confused panic.
According to Johnson and Leach, the sort of people who survive are the sort of people who prepare for the worst and practice ahead of time. They’ve done the research, or built the shelter, or run the drills. They look for the exits and imagine what they will do. They were in a fire as a child or survived a typhoon. These people don’t deliberate during calamity because they’ve already done the deliberation the other people around them are just now going through.
Normalcy bias is stalling