rate, all the studies support that. If we want Portland General to be a center of excellence, support programs have to be a part of it.â
Max put her pen down. âWhat about something like a meditation garden?â
âAbsolutely. I mean, I know not everyone is going to be well enough to go out there but even if they could just look, that would be something. Maybe family members or staffers could help them go out.â
âFamily support is important, isnât it?â Max asked. Out of the corner of her eye, she saw Dylan straighten.
âIt makes a huge difference, especially when patients are really ill. And the family members go the distance. Some of them spend practically every waking hour here, for days at a time. I donât know how they do it, quite frankly. I mean, all weâve got is a twelve-by-twelve waiting area and I swear the chairs are out of a torture chamber. We need some thing better for these people.â
Bingo, Max thought. âWhat would you say to having a few rooms where family could stay in urgent-care situations?â
Hardingâs eyes lit up. âThatâs exactly the kind of thing I mean. Itâs a whole new level of patient care.â
âI thought I saw something about that in one of theearlier proposals, now that you mention it,â Fischer said. âHow hard would that be to do?â
âAnd how expensive?â The CFOâs voice was dry.
âItâs a matter of trade-offs,â Max replied, warming to her topic. âYou set your priorities and our job is to make it happen.â
âVery good.â Fisher glanced at his watch. âI see weâre just about out of time. I think weâve gone through all of our concerns. Are there any questions that either of you have for us?â
âWell, Iââ Max began.
âNo questions,â Dylan cut in, rolling back his chair as Fischer adjourned the meeting. âBut someoneâs sure as hell got some explaining to do,â he added under his breath.
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âI donât know what youâre so upset about,â Max said, hurrying through the lobby after Dylan.
âYouâve got to be kidding.â He stalked out of the medical centerâs front doors, those long strides of his eating up ground. Outside, the day was gorgeous, sunny and clearâin direct contrast to Dylanâs thunderous expression.
âYouâre the one who was talking about designing for the client. One of the clients had concerns that we could address. I thought it made sense to throw out some ideas, particularly ones they had already seen and liked.â
He rounded on her so abruptly that she almostcollided with him. âDonât you ever go against my direction in a client meeting again, do you understand me?â He stared at her a moment, expression tight with anger, then turned and strode away, leaving Max to chase after him.
âItâs not like we were in the actual proposal presentation. I didnât contradict anything you said and I never promised anything.â
âYour family suites are not happening.â He bit off the words one at a time. âI already told you, we donât have room.â
âAnd I told you they were on the preliminary proposal that got us onto the short list,â Max retorted, weaving through the parking lot in his wake. âClearly, Fischer saw it or he wouldnât have remembered today. Anyway, I told them it was a matter of trade-offs and prioritizing.â
âTrade-offs?â Dylan gave a bark of laughter. âTrade-offs are our problem, not theirs. As far as the client is concerned, our job is to give them what they want, period. They donât care how. The minute you show them an idea they like, itâs in their head for good, and if our proposal doesnât have it, you can bet theyâll go looking for one that does. And you ought to know that.â He gave her a scathing look.
J. S. Cooper, Helen Cooper