Free "V" is for Vengeance by Sue Grafton Page A

odd the minute she showed up, so I kept an eye on her. Shoplifters always think they’re cool, but they tend to telegraph their intent. I’d just finished ringing up a customer when you came up and told me what was going on. When I called Security, Ricardo picked her up on the monitor and notified Mr. Koslo. He sent me to wait by the second-floor escalator in case she came down. Ordinarily he’d have handled the situation on his own, but there was an occasion not too long ago where a female customer accused him of using excessive force. It wasn’t true, of course, but since then, he’s made a point of having a witness on hand.”
    â€œI heard the alarm go off but I never saw the follow-up. Was she arrested?”
    â€œOh, yes, ma’am,” she said. “He caught up with her in the mall and asked her to accompany him into the store. She played dumb, like she had no idea what he wanted with her. They usually start out pretending to cooperate, so she did as he asked though she protested the whole time.”
    â€œAbout what? She had the stolen items right there.”
    â€œHe didn’t ask her to open the shopping bag until they reached the security offices. No one wants to subject a customer to public embarrassment in case it turns out to be a bad stop. Once in private, he had her empty the contents of her bag and out came the two pairs of pajamas and . . . oops, no receipt. Then he asked her to open her purse and there was the lace teddy, again with no evidence she’d paid. Completely baffling to her.”
    â€œI can’t believe she had the gall to deny it.”
    â€œThat’s the standard MO. Did you ever see the surveillance tape that shows the nurse’s aide stealing money from an elderly patient? Once in a while they run it on one of those true-crime shows. You can see the aide clear as day. She gets into the woman’s purse and takes the cash, which she stops to count before sticking it in her pocket. When the police showed her the tape, she sat right there with the detective, swearing up and down she didn’t do it.”
    â€œFalsely accused.”
    â€œYou got it. Same thing here. At first she was all innocence. Then—well, talk about irate! She was a loyal Nordstrom’s customer. She’d been shopping there for years. She couldn’t believe he’d accuse her of stealing when she did no such thing. He said he hadn’t accused her of anything. He was just asking her to account for the items in her possession. She said she certainly hadn’t stolen them. Why would she do that when she had money in her wallet? She insisted she intended to buy the items, but then changed her mind. She had an appointment and she was in a hurry so she ended up leaving the store without realizing she hadn’t returned the items to the display.
    â€œMr. Koslo didn’t say a word. He just let her run on because he knew he had her on tape. She went from huffy to belligerent, full speed ahead, yelling about her rights. She was going to contact her attorney. She’d sue the store for slander and false arrest. He was polite, but he didn’t budge an inch. She broke down at that point and started sobbing. You’ve never seen anyone so pitiful in your life. She just about got down on her knees, begging him to let her go. The tears were the only part of the whole performance I thought was sincere. When that didn’t work, she tried to bargain her way out. She offered to pay for the items and said she’d sign a conditional release. She also swore she’d never come in again. On and on it went.”
    â€œShe used the phrase ‘conditional release’?”
    â€œShe did.”
    â€œSounds like she’s an old hand at this—or how’d she know the term?”
    â€œOh, she knew what notes to hit. Not that it did any good. Mr. Koslo had already told Ricardo to call the police, so he said she might as well calm down and