Most require the use of vaults in all burials for the ostensible reason that the vault prevents the caving in of the grave due to the eventual disintegration of the casket. The selling point made to the customer is, of course, the eternal preservation of the dead. It seems that the Midwest is a particularly fruitful territory forthe sale of metal vaults. “Must be the psychological reason brought about by thoughts of extreme heat and cold, stormy weather, snow and frozen ground,” muses
Mortuary Management
.
An appropriate showcase setting for all these treasures assumes a special importance. Gone forever are the simple storefront undertaking establishments of earlier days. They have been replaced by elaborate structures in the style of English country houses, French provincial châteaux, Spanish missions, split-level suburban executive mansions, or Byzantine mosques—frequently, in a freewheeling mixture of all these. A Gothic chapel may be carpeted with the latest in wall-to-wall, two-inch-thick, extra-pile Acrilan, and Persian rugs laid on top of this; its bronze-girt door may open onto an authentically furnished Victorian drawing room in one corner of which is a chrome-and-tile coffee bar. The slumber rooms in the same building may stress the light and airy Swedish modern motif.
The funeral home “chapel” has begun to assume more and more importance as the focal point of the establishment. In fact, many now call themselves “chapels.” The nomenclature has gradually changed. From “undertaker” to “funeral parlor” to “funeral home” to “chapel” has been the linguistic progression; “chapel” has the additional advantage of circumventing the word “funeral.” Chapel of the Chimes, Chapel of Memories, Little Chapel of the Flowers—these are replacing Snodgrass Funeral Home. The chapel proper is a simulated place of worship. Because it has to be all things to all people, it is subject to a quick change by wheeling into place a “devotional chapel set” appropriate to the religion being catered to at the moment—a Star of David, a cross, a statue of the Virgin, and so on. Advertisements and promotional brochures generally emphasize the chapel and its features: “Enter the chapel. Note how the sun pours its diffused glory through Gothic windows, and how the blue and amber, ruby and amethyst tones of glass play smilingly on walls and ceiling …” (Chapel of the Chimes brochure).
The slumber rooms are elusively reminiscent of some other feature of American life. What familiar establishments also boast such eclecticism of design, from medieval to futuristic, combined with the most minute attention to comfort? In what category of building are you sure to find voluptuous carpeting underfoot, floor-length draw drapes, skillfully arranged concealed lighting to please the eye, temperature expertly adjusted by push button for maximum well-being—thesoothing atmosphere of restful luxury pervading all? The answer was suggested by a funeral director with whom I was discussing costs. He was explaining the items that go to make up a total. “So then you’ve got a slumber room tied up for three days or more,” he said. “Right there’s a consideration: How much would it cost you to stay in a good motel for three days?”
Motels for the dead! That’s it, of course—a swimming pool and TV the only missing features.
The selection room is the portion of the mortuary where the caskets are displayed and offered for sale. It is here that all of the previous efforts of the funeral director—his advertising, his living the good life in the community, the impression he has made on the bereaved family during the arrangement conference—will be crowned with success or doomed to failure. It is here that the actual price of the funeral will be settled.
The decor and lighting of the selection room and particularly the arrangement of merchandise are matters of greatest importance, for these, as we have seen,